The General Services Administration's Federal Supply Service (FSS) supports approximately 4,700 Personal Computers connected to more than 20 Active Directory Domain Controllers. The LAN/WAN is centrally managed at the FSS Central Office in Crystal City, VA with 10 regions consisting of roughly 20 sites nationwide including Alaska and Hawaii. A standard suite of Office Automation Software is available to the FSS Federal Associates that use the Local Area Network (LAN)/Wide Area Network (WAN) for business critical applications, such as the FSS Operations and Management System (FSS19), the Fleet Management System, and the Customer Supply Center System. The associates depend on the LAN to be reliable and operational with minimal down time. DBC provides various forms of support including tier I, II, and III support, qualifying hardware, building and hardening infrastructure and member servers, and loading special applications. In addition, much of the support consists of monitoring 24/7 and keeping all file servers, gateways, and peripheral hardware and software in full-functioning order.

The General Services Administration's (GSA) Federal Supply Service (FSS) has approximately 4,700 Personal Computers connected to approximately 20 file servers nationwide, including Alaska and Hawaii. DBC provides Help Desk services ranging from answering "how to" questions to fixing broken hardware, loading special applications, and making sure all PCs remain in full functioning order. Our personnel also perform Active Directory (AD) network administration and assist with Lotus Notes desktop configuration. A key support initiative undertaken by DBC at FSS is the diagnosis of Network problems and the efficient routing of those problems to the appropriate support entity. Specifically, the DBC FSS Help Desk Maintenance Task supports Microsoft Windows and Microsoft NT, Microsoft 2000, Microsoft XP workstations, Lotus Notes email desktop system, Microsoft Office Productivity Suite, and Microsoft Internet Explorer. TCP/IP connectivity is a key component for internet access, Lotus Notes, and numerous in-house applications. DBC FSS Help Desk technicians provide key troubleshooting insight into TCP/IP connectivity problems. Within the last two years, FSS Help Desk productivity increased exponentially by making two key upgrades to the tool set including the implementation of Funk Proxy Remote Control. DBC has supported the reduction in response time on a typical call from what was hours to just minutes. The difference is achieved by our technicians' ability to resolve problems remotely with Funk Proxy from their own desktop, verses traveling to the user's desktop. With the ADC phone system, DBC's technicians are able to manage call volume and measure performance criteria such as abandoned calls, average abandon time, total number of calls and percent of answered calls.

This contract is an e-Commerce, web application development, and support program. Under this contract DBC is regularly developing and implementing business-critical client-server applications for GSA/FSS. Client services are provided in a diverse set of distributed hardware and software infrastructure DBC provides the Government with Client Services necessary for the design, development, operation, maintenance and/or COTS evaluation, recommendation, and installation of Office Automation applications. Systems implementation and support include: Marketing Information System; Quality Control Management Information System; FSS Electronic Data Interchange System; GSA Advantage!; Automated ROD Resolution Systems-II (ARRS-II); Centralized mailing List System (CMLS); FSS Chicago Data Base System; Customer Supply Center System; Fleet Management System; FSS Operations and Management System; Requisition, Ordering, and Document System (ROADS); Sales Automation System (SASy); Tools Item Purchase Description Maintenance System (TIMS); Touch Tone Ordering System (TTOS); Transportation Audit Support System (TASS); ADP Contract Information System (CIS); Acquisition Management Program (AMP). These and other systems provide client services via networked and non-networked personal computer systems, laptop computers, and peripherals. The Client/Services system processes on a Sun SparcCenter. DBC provides 24 x 7, 365-days per year support for new and existing applications. DBC also provides support for disaster recovery, hardware/software configuration, and identification/resolution of connectivity problems.

DBC provided Tier II (escalation) help desk support for resolving user problems and issues associated with GSA/FSS Lotus Notes access; usage of Lotus Notes, SameTime, and QuickPlace; mail archive and retrieval; and desktop/laptop configurations. Coordinated with appropriate resources to ensure problem resolution and user satisfaction. Makes recommendations, if needed, for approval of major Notes/Messaging systems installations. Contributes to and supports enhancement and technology refresh projects. Specialized experience includes: administration and troubleshooting of Lotus Notes or other messaging systems. Programming and/or administration of Lotus Notes applications.

Supported Application Server management; Directory Service management; Installation of Windows 2000, Microsoft SQL, IIS, RAS, and associated patches (security, bug fix, etc). In-depth knowledge of MS SQL, Windows 2000, Active Directory, and IIS, Dell server hardware. Other important technologies include enterprise network storage solutions (such as Network Appliance NAS) and enterprise backup solutions (such as Syncsort). Our personnel engineered server LAN\WAN solutions. This also carries responsibility for overall support of approximately 25 server systems at a high-profile GSA warehouse distribution facility. These servers not only provide the site's connection to the GSA's Enterprise Active Directory environment, but also host the Warehouse Automation systems. We also participate in hardware/software evaluations; make recommendations on server infrastructure design; make hardware and software purchase recommendations; and collaborate on detailed project plans.

DBC provides information technology (IT) support services to the GSA PBS Chief Information Officer (CIO). Services include:

• Review, analysis, solutions, and recommendations regarding PBS IT Support.
• Remote User Access Engineering and Support.
• New Technology Integration services.
• All facets of IT Equipment technical support and maintenance, including administration and maintenance of equipment, reporting systems and related databases and associated support tracking and inventory systems.
• Assistance in obsolete equipment tracking and destruction or donation to other Government agencies or schools.
• Provide equipment asset management and associated supplies as well as monitoring for the PBS Central Office.
• Project Management support.
• Provide technology assistance to the Office of the PBS-CIO and Infrastructure Division.
• Provide Information Technology support and maintenance to the GSA Enterprise Active Directory Service, the GSA BlackBerry Enterprise Infrastructure, and the PBS National Applications Help Desk.

This contract is an e-Commerce, web applications development and support program. Under this contract DBC is regularly developing and implementing business-critical client-server applications for GSA/FSS. DBC developed GSA Advantage from its infancy, migrating the Advantage enterprise from Mainframe, through the Client/Server architectures until it rested in its massive web based home, GSAAdvantage.gov. DBC's web and database development expertise was utilized by GSA/FSS to build out the FSS intranet site and provide GSA Associate and Contractor support applications for day-to-day operations of the agency. DBC web developers built the entire framework, upon which, GSA builds its internal applications. From simple time keeping applications to audited purchase order web applications, DBC provided complete lifecycle development and management, meeting all Information Technology Architectural Planning Committee (ITPAC) requirements, including but not limited to; 508 compliance. DBC developed engineer rollout management, overtime management, events management, group calendaring, JTR travel management, software inventory, distance learning, collaborative multi-media, scheduling and financial web applications, as required by the government. DBC has been GSA's Federal Supply Service web development force for over 7 years.

Successfully accomplishing this contract has required delivery of high quality task order services to a diverse user community the Federal Reserve Board. DBC provides full-time, on-site management and technical guidance and services for all tasks orders issued under the contract. DBC's dedicated technical staff is responsible for evaluating task requirements, ensuring that the technical requirements of tasks are accomplished on schedule and within budget, ensuring that all deliverables meet applicable standards and are submitted in a timely manner, and ensuring that all DBC and FRB contractual and policy requirements are met. DBC applies a proven approach to Program Management which includes but is not limited to the following Areas:

• Mainframe Development
• Web Development
• Security Standards
• Help Desk
• Telecommunications
• Client Services

DBC applies a proven approach to Program Management which includes but is not limited to the following:

• Accurately estimating task resources requirements.
• Assigning qualified staff.
• Developing and Tracking to effective schedules.
• Selecting effective technical methodologies.
• Producing quality deliverables on Schedule

Conversion of mission critical Federal Reserve System to DB2. Utilized COBOL II, DB2, JCL, SAS, and Dialog Manager in the accomplishment of the Y2K conversion effort.

Conversion of mission critical Federal Reserve System to. Utilized Windows NT, Cisco Routers, Hubs, Switches, and Compaq Manager in the accomplishment of the conversion effort.

Analysis, design, development, coding, testing, and implementation of various software applications utilizing SQL Server, Oracle, PowerBuilder, Cold Fusion in a Client Server and internet environment.

The objective of the security reviews Certification & Accreditation is to review the security controls in each software application to ensure they meet requirements of the Government Information Security Reform Act (GISRA) FISMA. Security plans have been prepared for each application which cover the following areas:

• Application Rules. Establish a set of rules concerning use of and behavior within the application.
• Specialized Training
• Personnel Security. Incorporate controls such as separation of duties least privilege, and individual accountability into the application as appropriate.
• Contingency Planning
• Technical Controls. Ensure that appropriate security controls are specified, designed into, tested, and accepted into the application in accordance with Federal Reserve System information security handling requirements.
• Information Sharing
• Public Access Controls

A methodology has been constructed to perform the reviews in accordance with NIST guidelines. The individual performing the reviews will be provided with the application security plans referenced above as well as supporting system documentation, and will follow the prescribed review methodology to ensure we are meeting the objectives of GISRA/FISMA.

The contractor will provide managerial/technical consulting work for the purpose of designing internal automated processes for the transaction sets listed below. The contractor will facilitate VA Fee Basis designated workgroups in the design of internal processes in order for Fee Basis to become compliant with HIPAA. It is anticipated there will be a minimum of two workgroups, and facilitation will run concurrently. The contractor will provide an applied knowledge of the requirements of HIPAA in the development of the associated electronic transaction sets. The contractor shall provide one facilitator and one person for administrative support for each workgroup.

• 835 - Health Care Payment and Remittance Advice
• 837 - Health Care Claim Institutional
• 837 - Health Care Claim Professional
• 837 - Health Care Claim Dental
• 276 - Health Care Claim Status Request
• 277 - Health Care Claim Status Response (Solicited 277 in response to 276 Claims Status Requests

Supply a variety of information technology services over a variety of systems from Mainframe Legacy systems to Client Server and Internet Systems. Provide Analysis, design, development, coding, testing, and implementation of various software applications utilizing Delphi, C++, Informix, Oracle, OOP, UNIX in the environments previously mentioned.

DBC provides information technology (IT) support services to the GSA PBS Chief Information Officer (CIO). Services include:

• Supporting over 275 Windows 2000/2003 servers across 12 regions
• Monitor availability and heath of servers
• Perform maintenance and patching of servers.
• Architect and Implement new Network Applicance/SyncSort Backup Solution
• Architect and Implement new VMWare ESX Server consolidation.